Family Lives

Family Lives


Family Lives is a charity providing professional non-judgemental support and advice to parents about all aspects of family life, including child development, issues with schools and parenting/relationship support. Family Lives recognise that the best way to support families is to provide professional, non-judgemental support and advice in a way that all members of the family can freely access. They provide this through their helpline, extensive advice on their website, befriending services, and parenting/relationship support groups.

People contact them about all aspects of family life that include all stages of a child’s development, issues with schools and parenting/relationship support. They also respond when life becomes more complicated and provide support around family breakdown, aggression in the home, bullying, teenage risky behaviour and mental health concerns of both parents and their children.

How to Access this Service

By contacting them with the phone number, webchat, form or email below.


Emotional support, information, advice and guidance on any aspect of parenting and family life. Advice videos and online parenting courses are also available on their website.

You can also contact them via their form for either feedback or as an alternative to emailing: family lives enrolment form

They also have a webchat available Monday to Friday between 1:30pm and 9:00pm.

Their helpline is open Monday to Friday between 9:00am to 9:00pm and at weekends between 10:00am to 3:00pm.

They aim to respond to emails within 24 hours.

Organisation: Family Lives
Family Lives Head Office15-17 The BroadwayHatfieldHertfordshireAL9 5HZGB
0808 800 2222

Who is it for?

Any parents needing support on family issues.

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