Hourglass (Safer Ageing)

Hourglass (Safer Ageing)


One in six older people are victims of abuse. That’s over 16% of our mothers, fathers, uncles, aunties, grannies, grandads, friends and neighbours.The Hourglass mission is simple: end the harm, abuse and exploitation of older people in the UK.Hourglass is the only charity in England, Wales, Scotland and Northern Ireland working exclusively on elder abuse, and we provide knowledge, expertise and support to thousands of people every year.

How to Access this Service

If you are worried for the welfare of an older person, you can call us for free on our 24/7 Helpline – 0808 808 8141 for confidential information, support and guidance*.

Our Helpline is open 24/7 – including weekends and bank holidays.

Email, text and instant message options are currently only available during business hours.

Mobile number for the text service: 07860 052906

Knowledge Bank: https://knowledgebank.wearehourglass.org/

Chatbot: Hourglass Services | Hourglass (wearehourglass.org)

Email: helpline@wearehourglass.org

*Your number remains confidential and there is no charge. Texts from outside the UK will be charged at their standard international rate which will differ depending on location and service charges of your phone provider. The number will appear on your bill and in your phone records but will not be identified as Hourglass.


Our confidential services provide information and support to an older person or anyone concerned about an older person who is at risk of, experiencing or recovering from any form of abuse or neglect. They can all be accessed below:

We offer a free 24/7 Helpline for confidential information, support and guidance (including weekends and bank holidays).

We also have Email, text and instant message (currently only available during business hours).

Knowledge Bank




Organisation: Hourglass (Safer Ageing)
Office 8Unit 5 Stour Valley Business CentreBrundon LaneSudburySuffolkCO10 7GBUK
0808 808 8141
0208 835 9280

Who is it for?

Hourglass works across the UK supporting victims of abuse, those concerned about an older person, families, carers and practitioners. Our work is tailored to the policy landscape of each nation.

Hourglass support is offered in England, Wales, Scotland and Northern Ireland, we work exclusively on elder abuse.

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