Housing Ombudsman Service

The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with us. Their service is free, independent and impartial. They resolve disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities) and their voluntary members (private landlords and letting agents who are committed to good service for their tenants).

Fairness: We are independent and impartial; we take time to listen carefully and to understand the evidence
Learning: We share knowledge and insights to maximise our impact and improve services
Openness: We are accessible and accountable; we publish information on our performance and decisions
Excellence: We work together to provide an efficient, high-quality service

By using the contact details below.

Their phone line is open 9.15am – 5.15pm, Monday to Friday.